TERMS AND CONDITIONS FOR VISITING

Visiting is permitted subject to the visitor abiding by our visitor policy and special terms and conditions aimed at protecting people. You will be asked to complete the pre-visit screen questionnaire to enable us to assess the risks on the day of your visit. You will also be asked to sign a Visitor Agreement and LFD Test Consent Form. 

WHAT ARE THE RESTRICTIONS?

• Our visiting arrangements are subject to risk assessment for each resident and will be reviewed every 4 weeks or at shorter intervals as necessary.
• Visiting will be suspended should anyone in the home become symptomatic or prove positive for Covid-19 and families or friends will be notified.
• We recommend a maximum of two visitors per resident and can be from different households. Exceptions to this rule will be made on a risk-assessed basis when circumstances require it.
• The visitor must comply with our visiting policy and any restrictions; and comply with our infection control protocols (hand sanitising and body temperature recording etc.). 
• Maximum two visits per week per resident may take place strictly by appointment booked via our on-line booking system or by telephone on 029-2040 8005. We will be happy to consider extra visits subject to availability of visiting slots.
• Visitors must arrive 20 minutes (reduced to 5 minutes if tested the same day and proof made available) prior to the designated visiting time and complete a visitor questionnaire, sign the visitor agreement and undertake Lateral Flow Test (LFD) as applicable. Late arrivals will result in cancellation of the visit.
• Care home may refuse or terminate visiting at their discretion.

We will continue to review our procedures regularly and vary these restrictions (tighten or loosen as necessary) and communicate with families.

VISITING PROFESSIONALS

District Nurses, Doctors and other health professionals may enter the premises upon production of their ID, evidence of an LFD negative test results  or confirmation of routine testing regime.  We will provide any additional PPE as required. Please ensure staff escort you to see your patient/resident by the shortest route possible to minimise contact with others.

HOW WE ENSURE BUSINESS CONTINUITY IN THE WAKE OF CORONAVIRUS:

• We have issued all employees with guidelines on how to recognise symptoms, and how to maintain robust infection control practices. All our staff members are routinely tested periodically for Covid-19. Staff members who are symptomatic or have a member of a household who is symptomatic are required to refrain from reporting to work and self-isolate for 5 days.

• We have a good complement of staff team who know the residents and their families well. We will endeavor to avoid using agency staff as far as possible to minimise risks of contaminating the home.
• We continue to update our staff on virus prevention training methods. Upon completion of each training module, staff will be tested to ensure they are all aware of best practices.

Visiting Family Members and Friends will only be permitted to visit if they adhere to our strict terms and control protocols.

• We continue to encourage the use of Skype, Zoom or Facetime video chat facilities to supplement or reduce the need for face-to-face meetings.
• In the event of an outbreak at the home or in the vicinity or a resident becoming symptomatic, we will take appropriate measures in consultation with Public Health Wales, and all visiting will be suspended.

We will do everything possible in our power to protect our workforce and the people in our care.