Brightside continues to remain free of Covid-19 thanks to our rigid infection prevention and control (IPC) measures, hard work and dedication of our staff team and a lot of luck. Majority of our residents (95%) and staff (85%) have received three doses of the vaccination to protect from SARS COV-2 virus. We will continue to update our policy and procedures to combat change in public health needs taking into account of any local or national restrictions and government guidance. Our staff team is routinely test LFD tests minimum twice a week and PCR tests when necessary.

We at Brightside continue to put residents’ physical and mental well-being at its forefront. As the Corona Virus infection rates recede and we transition to "Covid Stable" status, we play our part in line with the Welsh Government guidance by relaxing  visiting arrangements to benefit our residents and their families. 

Mask wearing is optional at present. Anyone with high temperature or flu like symptom are asked to abstain from visiting. All visitors  will be required to provide a negative result for Covid-19 test taken on the day of the visit or undertake rapid Lateral Flow Device (LFD) test upon arrival before visit takes place. There will however be certain exceptions such as emergency service personnel entering the building.

Professional visitors (e.g. doctors, district nurses, physiotherapists etc.) too are required to undergo LFD testing or show proof of negative test results. Staff will escort you to see your patient/resident by the shortest route possible to minimise contact with others



 VISITING ARRANGEMENTS -Please book your appointment in the usual manner on-line or by telephone 029-2040 8005. All web bookings are subject to confirmation by e-mail from our administrator. Visitors are required to complete a questionnaire to help ascertain vaccination status, if tested positive in the last 14 days, exposure to someone with Covid-19 or having any symptoms, agree to terms of our visiting policy and sign an indemnity.

INDOOR/OUTDOOR VISITS – Visiting may take place in quiet lounge / library or in residents’ bedrooms for those fully vaccinated visitors whilst the home remains Covid free. Unvaccinated visitors are welcome to visit their friends or relatives by appointment in the gazebo / visitor centre.

RESIDENT OUTING - Family members may take their loved ones out by arrangement with the manager subject to completing a risk assessment in advance. We recommend maximum of 2 hours outing for the time being and will be reviewed as prevalence changes. Overnight visits outside the home are now permitted subject to individual risk assessed situations. Please be aware that any pre-authorised visit will be subject to confirmation on the morning of the scheduled day to confirm fitness and wellbeing of the resident and Covid status

Family visitors and those professionals who wish to conduct non-urgent routine visits are required to complete our pre-visit screen questionnaire before each visit.


Visiting is permitted subject to the visitor abiding by our visitor policy and special terms and conditions aimed at protecting people. You will be asked to complete the pre-visit screen questionnaire to enable us to assess the risks on the day of your visit. You will also be asked to sign a Visitor Agreement and LFD Test Consent Form


  • Our visiting arrangements are subject to risk assessment for each resident and will be reviewed every 4 weeks or at shorter intervals as necessary.
  • Visiting will be suspended should anyone in the home become symptomatic or prove positive for Covid-19 and families or friends will be notified.
  • We recommend a maximum of two visitors per resident and can be from different households. Exceptions to this rule will be made on a risk-assessed basis when circumstances require it.
  • The visitor must comply with our visiting policy and any restrictions; and comply with our infection control protocols (hand sanitising and body temperature recording etc.). 
  • Maximum two visits per week per resident may take place strictly by appointment booked via our on-line booking system or by telephone on 029-2040 8005. We will be happy to consider extra visits subject to availability of visiting slots.
  • Visitors must arrive 20 minutes (reduced to 5 minutes if tested the same day and proof made available) prior to the designated visiting time and complete a visitor questionnaire, sign the visitor agreement and undertake Lateral Flow Test (LFD) as applicable. Late arrivals will result in cancellation of the visit.
  • Care home may refuse or terminate visiting at their discretion.

We will continue to review our procedures regularly and vary these restrictions (tighten or loosen as necessary) and communicate with families.


District Nurses, Doctors and other health professionals may enter the premises upon production of their ID, evidence of an LFD negative test results  or confirmation of routine testing regime.  We will provide any additional PPE as required. Please ensure staff escort you to see your patient/resident by the shortest route possible to minimise contact with others.


  • We have issued all employees with guidelines on how to recognise symptoms, and how to maintain robust infection control practices. All our staff members are routinely tested periodically for Covid-19. Staff members who are symptomatic or have a member of a household who is symptomatic are required to refrain from reporting to work and self-isolate for 5 days.
  • We have a good complement of staff team who know the residents and their families well. We will endeavor to avoid using agency staff as far as possible to minimise risks of contaminating the home.
  • We continue to update our staff on virus prevention training methods. Upon completion of each training module, staff will be tested to ensure they are all aware of best practices.

Visiting Family Members and Friends will only be permitted to visit if they adhere to our strict terms and control protocols.

  • We continue to encourage the use of Skype, Zoom or Facetime video chat facilities to supplement or reduce the need for face-to-face meetings.
  • In the event of an outbreak at the home or in the vicinity or a resident becoming symptomatic, we will take appropriate measures in consultation with Public Health Wales, and all visiting will be suspended.

We will do everything possible in our power to protect our workforce and the people in our care.

Families are encouraged to make use of digital technology to communicate with their loved ones in addition to visiting in person. We recommend Skype or Zoom.
APPOINTMENT FOR VIDEO CALLS WITH RESIDENT: e-mail or telephone the manager or person in charge in advance to book a time slot during off peak times (10.30 am-11.30 am and 2.30pm and 3.30pm). We will initiate Skype calls or Zoom meetings at the appointed time.
Brightside Manor - Dignified Senior Living - Senior Living Care Home, Cardiff, United Kingdom.
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